(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: ![]() If your product is out of warranty, please choose Paid Options to get the tech support number. I would recommend you contact our HP phone support for available service options. If nothing works, I would personally suggest this could be an issue with the printhead or the cartridge itself. If the issue persists, I would suggest you could try an alternate cartridge and check if that helps. I would suggest you once again try to clean the cartridge contacts and check if that helps, for more please follow this link. Now insert the ink cartridges and then try to print a test page and check if it works. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. Remove all the ink cartridges and then try to perform a hard reset on the printer. In the meantime, let's start off by performing a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. Kudos to you for trying out the steps before reaching out to us. ![]() Which country do you reside in and was the printer purchased from the country?ĭid the error appear all of sudden while using an existing cartridge which worked fine earlier on the same printer? To provide you with an accurate solution, I'll need a few more details:ĭo you get any error message? If so, could you please provide me the exact error message. ![]() Don't worry as I have a few suggestions which should help you resolve this issue. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand you are having issues with your HP Photosmart printer not printing anymore. Hi you for showing your interest in HP Support Forums.
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